Privacy & Cookie Policy
At NORTHFELDT, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with us online or offline, including when you make a purchase, communicate with our customer support, or use our services.
1. Data Collection and Purpose
We collect personal data in two main ways: (a) data you provide directly to us, and (b) data we gather automatically when you interact with our website and services.
Data You Provide: When you make a purchase, contact customer support, or subscribe to our services, you may provide us with personal information such as your name, address, phone number, and email address. This data allows us to fulfill orders, provide customer support, and manage your subscriptions.
Automatically Collected Data: As you use our services, we may collect data such as items added to your cart, purchase location, IP address, browsing history, and browser settings. Some of this data is gathered through cookies, which help us personalise and improve your shopping experience. Please refer to our Cookie Policy for more information on how we use cookies.
2. Legal Basis and Your Rights
We collect and process your personal data based on the lawful grounds of fulfilling our contract with you, complying with legal obligations, or furthering our legitimate interests (such as improving our website and customer experience). You have specific rights concerning your personal data, which include the right to access, correct, delete, or restrict processing of your data, as well as the right to object to certain processing and the right to data portability.
3. Third-Party Links and External Providers
Our website may contain links to third-party websites, plug-ins, or applications. When you engage with these, external parties may collect or share data about you. We do not control these third-party platforms and recommend that you review their privacy policies.
To support our operations, we work with trusted third-party providers, including:
- Order Fulfillment Services for delivery;
- IT Providers for system support, hosting, and maintenance;
- Payment Processors, which handle secure payments on our behalf;
- Auditors to ensure our compliance with legal standards;
- Marketing Partners who assist us in promoting our brand (e.g., traffic-driving services).
When sharing data with these providers, we only disclose the necessary information required for each purpose, and we ensure that they adhere to high standards of data security.
4. International Data Transfers
In some cases, our external service providers may be located outside of the European Economic Area (EEA). When we transfer your data outside the EEA, we strive to ensure a similar level of protection by using approved transfer mechanisms such as standard contractual clauses or working with providers certified under the EU-U.S. Privacy Shield.
5. Data Security
We employ robust security measures to protect your personal data from unauthorized access, alteration, or loss. This includes limiting access to personal data to only those employees, contractors, and third-party providers who need it to perform their duties. We also have protocols in place to respond to any suspected data breaches, and we will inform you and any relevant regulatory body of any breach where we are legally required to do so.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. Typically, we retain basic customer information for up to six years after your last interaction with us for tax and after-sales support purposes. For marketing and communication purposes, we keep your data until you request its deletion.
7. Your Rights and Choices
Under applicable data protection laws, you have the following rights:
- Access to your personal data;
- Correction of any inaccuracies;
- Erasure of data, where applicable;
- Restriction on processing under certain conditions;
- Objection to processing based on our legitimate interests;
- Portability of your data in a commonly used format.
To exercise these rights or make any inquiries about our data practices, please contact us at <support@northfeldt.com> or <info@northfeldt.com>.
8. Cookies and Tracking Technologies
Cookies help us understand how you use our website, allowing us to enhance your experience. We use cookies to remember preferences, improve functionality, and analyze site traffic. You can adjust your browser settings to manage or disable cookies, but this may limit certain functionalities on our site. For a detailed overview, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we manage personal data. If significant changes are made, we will notify you through our website or by email to ensure you remain informed of how your data is handled.
NORTHFELDT. uses cookies—small data files stored on your device—to enhance your experience on our website. Cookies allow us to analyse web traffic, remember your preferences, and provide customised content, including marketing, on our website and across third-party platforms.
When you visit our website, cookies help us understand which pages are most useful to you and allow us to tailor our services to your interests. We use traffic log cookies to gather statistics and improve the website, but they do not give us access to your device or any personal data unless you choose to share it with us.
You can control or delete cookies at any time through your browser settings. Most browsers accept cookies automatically, but you can adjust your settings to decline cookies if you prefer. Please note that blocking cookies may limit some website features and functionality.
For further information on managing cookies, see your browser’s help section or visit www.aboutcookies.org.
Terms & Conditions
Below you will find our Terms of Service. Terms of Service explains what is to be expected when; interacting with www.northfeldt.com, finalising an order, the aftermath of ordering, and more.
The NORTHFELDT web-store is designed exclusively for consumer purchases. Occasionally, certain products may become unavailable. If an item is out of stock and won’t be restocked, we will notify you promptly. NORTHFELDT reserves the right to cancel part or all of an order due to stock issues, suspected fraud, violations of these Terms & Conditions, or actions that may harm the NORTHFELDT brand or company.
Prices displayed in the NORTHFELDT web-store are current and subject to change. We are not obligated to honor prices that are obviously incorrect or caused by technical issues on the website. Displayed prices include taxes for the European Union and Norway. For other countries, import duties and taxes may apply, and these will be the customer’s responsibility. We recommend checking with local customs for specific charges. Shipping costs are not included in product prices and will be calculated during checkout based on location and order value. NORTHFELDT processes payments securely through our authorized payment provider, Stripe.
Orders within the European Union include local VAT and will be shipped on a Delivery Duty Paid (DDP) basis, meaning taxes and duties are included in the price at checkout. For international orders, any additional duties and taxes are the responsibility of the customer and will not be refunded or covered by NORTHFELDT.
Promotions or discounts are applied as general reductions on the total order value. If an order is partially or fully returned, the final refund will be adjusted according to the discount’s share of the overall order. Promotions and discount codes apply to new orders only and cannot be applied to past purchases.
We aim to process and dispatch orders within 24 business hours after order confirmation. Delivery times are estimates and typically range between 5-10 business days, although high-demand periods (such as holidays) may experience longer shipping times. If a delivery delay exceeds 15 business days, you may cancel the order by notifying us in writing, and we will issue a refund for any payments made. If the order has shipped, you must return it before we can process the refund. Delivery costs will be displayed in your order summary before completion. NORTHFELDT currently ships to all European countries; for inquiries regarding international shipping, please contact our Customer Service. Customs charges may apply to orders outside the European Union. We are not liable for packages lost in return transit. After receiving your return, we will review the order, and if approved, we will issue a refund. Please allow 3-8 business days for the refund to appear in your account.
Items may be returned within 14 days from the delivery date in their original packaging and condition. Returned items must be in unopened packaging. If items do not meet these criteria, the return may be denied. Please note: underwear can only be returned if the original seal is intact, and the item is unused,. Once we receive and verify your return, we will process your refund. If you receive a defective item, please contact our Customer Service immediately for assistance with a replacement or refund.
Repeated Returns
We monitor return patterns and reserve the right to deny future orders if return behavior suggests abuse of our terms and conditions
For unclaimed packages, you will be responsible for all associated fees, including both initial delivery and return delivery costs, as well as any applicable taxes and duties.
We value your feedback and are always seeking ways to improve. For comments on our services or products, or suggestions on enhancing your shopping experience, please reach out to our Customer Support Team at support@northfeldt.com.
NORTHFELDT is headquartered in Göteborg, Sweden.
